Refund and Return Policy for Lapsaliz

Effective Date: December 5, 2024.

At Lapsaliz, customer satisfaction is our top priority. We aim to provide you with high-quality holiday essentials that meet your expectations. If for any reason you are not satisfied with your purchase, we offer a transparent and straightforward refund and return process to ensure your shopping experience remains positive. This policy complies with Google AdSense requirements and aligns with best practices for customer care.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The product must be returned within 30 days of the delivery date.
  • Items must be in their original condition, unused, and with all original packaging, accessories, and tags intact.
  • A valid proof of purchase, such as an order confirmation email or receipt, is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Used or damaged products caused by improper handling.
  • Personalized, custom-made, or seasonal clearance items.
  • Gift cards or promotional items.
  • Opened or used disposable products such as holiday-themed tableware.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email us at [email protected] or call (719) 638-5950 with your order details, reason for return, and any supporting documentation (e.g., photos for defective items).
  2. Approval and Instructions: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send the item back.
  3. Prepare the Return: Pack the product securely in its original packaging to prevent damage during transit. Include the RMA number and proof of purchase in the package.
  4. Ship the Item: Use a trackable shipping service to return the product to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error by Lapsaliz.

4. Refund Process

Once your returned item is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

  • Full Refund: If the item is returned in its original condition and meets all return criteria, a full refund (excluding shipping fees) will be issued.
  • Partial Refund: If the item is returned damaged or not in its original packaging, a partial refund may be issued based on the product’s condition.

5. Damaged or Defective Items

If you receive a defective or damaged item, please contact us within 7 days of delivery. Provide photos of the damage and your order details. Once verified, we will offer a replacement, exchange, or full refund, including shipping costs, at no additional charge.

6. Exchanges

At this time, Lapsaliz does not offer direct exchanges. If you wish to replace a product, please initiate a return and place a new order for the desired item.

7. Sale and Promotional Items

Products purchased during sales or promotional events are eligible for returns or refunds, but the refund amount will be based on the discounted price paid. Final sale items are not eligible for returns unless defective or damaged upon delivery.

8. Return Shipping Costs

  • Customers are responsible for return shipping fees unless the return is due to a defect or an error on our part.
  • For defective or incorrect items, Lapsaliz will cover the return shipping cost.

9. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, follow these steps:

  • Check with your bank or payment provider, as processing times may vary.
  • Contact us at [email protected] if the issue persists, and we will assist you promptly.

10. International Returns

For international orders, return shipping fees and any applicable customs charges are the responsibility of the customer. Please contact us for detailed return instructions specific to your location.

11. Customer Support

If you have any questions or need assistance with your return or refund, our dedicated customer support team is here to help:

  • Email: [email protected]
  • Phone: (719) 638-5950
  • Address: 494 Hillcrest Ave, American Falls, Idaho (ID), 83211

12. Changes to This Refund and Return Policy

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page with a new effective date. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

By shopping at lapsaliz.com, you acknowledge and agree to this Refund and Return Policy. Thank you for choosing Lapsaliz for your holiday needs!